Privacy Policy

Overview

CU Digital ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide

• Contact form submissions: name, email, phone number, message content
• Chat widget conversations: messages exchanged with our team or AI assistant
• Service enquiries: project requirements, business information, budget details
• Account information: if you access client portals or dashboards

Information Collected Automatically

• Device information: browser type, operating system, device type
• Usage data: pages visited, time spent, click patterns
• Location data: general geographic location based on IP address
• Referral data: how you arrived at our website

2. How We Use Your Information

We use collected information to:

• Respond to your enquiries and provide requested services
• Deliver and improve our digital marketing, SEO, and consulting services
• Send project updates, invoices, and service-related communications
• Analyze website performance and user experience
• Protect against fraud and ensure website security
• Comply with legal obligations

3. Data Storage & Security

Your data is stored securely using industry-standard encryption and security measures. We use trusted third-party services for hosting and data storage, all of which maintain appropriate security certifications.

Security measures include:

• SSL/TLS encryption for all data transmission
• Secure, encrypted database storage
• Regular security audits and updates
• Access controls limiting data access to authorized personnel only

4. Third-Party Services

We use trusted third-party services to operate our website and deliver services:

• Analytics: Google Analytics to understand website usage
• Hosting: Netlify and cloud infrastructure providers
• Communication: Email and chat platforms for client communication
• Payments: Secure payment processors for invoicing

These services have their own privacy policies governing their use of your data.

5. Cookies

Our website uses cookies to enhance your experience:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a machine-readable format

To exercise these rights, contact us at hello@cudigital.co.th. We will respond within 30 days.

7. Data Retention

We retain personal data only as long as necessary:

• Contact form data: 3 years from last interaction
• Client project data: Duration of relationship plus 7 years (legal requirement)
• Analytics data: 26 months (Google Analytics default)
• Chat conversations: 2 years from conversation date

8. International Data Transfers

CU Digital is based in Thailand. Your data may be processed in Thailand or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers.

By using our services, you consent to the transfer of your data to these locations.

9. Updates to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via our website or email. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact Us

For questions about this privacy policy or how we handle your data: